Why does my eero say 'Connected but no internet' even though the modem is working?

This usually means eero got a local IP from the modem but can't reach the public internet. The most common causes are: (1) a stale DHCP lease on the modem — power-cycle the modem for 60 seconds before restarting eero; (2) a DNS failure — set a custom DNS (1.1.1.1 / 8.8.8.8) in the eero app; (3) an ISP routing issue or outage on their backbone. Run a speed test directly on the modem via a laptop to rule out the ISP.

My eero Pro 6 shows 'We found an issue' — what does that mean and how do I fix it?

The 'We found an issue' error in the eero app means the gateway node failed its WAN connectivity check. Steps: (1) Power-cycle your modem for 60 seconds, then the eero. (2) Check that the ethernet cable is seated in the eero's WAN port (marked with a circle/arrow icon), not a LAN port. (3) If your modem is a combo unit, enable Bridge Mode. (4) If the error persists, factory reset the gateway eero and re-run setup. This error has also appeared after certain firmware updates — check the eero community forum for your firmware version.

Why is my eero speed test slow even though I pay for gigabit internet?

Several factors can cause this: (1) The device running the speed test is on 2.4 GHz (max ~150–300 Mbps real-world) instead of 5 GHz. (2) The eero is placed too far from the modem and the backhaul is bottlenecked. (3) eero Plus DNS filtering or ad-blocking is adding overhead — try disabling it temporarily. (4) Known firmware bugs in eero 6 / Pro 6 throttle speeds — update firmware. (5) Your modem or the ethernet cable between modem and eero is the bottleneck — test at the modem directly.

How do I restart my eero network?

You have two options. Via the app: open eero app → Menu (☰) → Network Settings → Restart Network. This soft-reboots all nodes simultaneously. Via hardware: unplug all eero nodes, wait 30 seconds, plug in the gateway first, wait 2 minutes, then plug in each beacon. The app method is less disruptive; the hardware method is more thorough for clearing stuck states.

My eero beacon or extender keeps dropping — how do I fix it?

If a beacon or extender repeatedly disconnects: (1) Move it closer to the gateway or the next node (within 30–40 feet). (2) Avoid placing it in enclosed cabinets or near microwaves/baby monitors. (3) Check for firmware updates in the eero app. (4) Try using a wired ethernet backhaul if your eero model supports it — this eliminates wireless interference entirely. (5) Remove and re-add the node in the eero app. (6) As a last resort, factory reset that specific node and re-add it.

eero WiFi Not Working: Complete Troubleshooting Guide for No Internet, Slow Speeds & Connection Problems

Fix eero WiFi not working, slow speeds, and no internet issues in minutes. Step-by-step troubleshooting for eero 6, Pro 6, and mesh networks.

Last updated: February 27, 2026

Last verified: February 27, 2026

2,436 words

Key Takeaways

Most eero 'no internet' errors stem from ISP outages, modem misconfigurations, or a stale DHCP lease — power cycling the modem and eero gateway in the correct order resolves ~60% of cases.
Slow eero speeds are usually caused by ISP throttling, Wi-Fi channel congestion on 2.4 GHz, firmware bugs (especially on eero 6 / Pro 6 after an OTA update), or a device being too far from the nearest node.
The eero app error 'We found an issue' or 'Can't reach the internet' almost always clears after a full network restart (modem → gateway → beacons) and verifying the WAN IP is assigned; if it persists, factory-resetting the gateway and re-running setup fixes it in the remaining cases.

Fix Approaches Compared
Method	When to Use	Time	Risk
Power-cycle modem + eero gateway	No internet, 'eero can't find internet', connected but no internet	2–5 min	None
Restart network via eero app	Intermittent drops, slow speeds, beacon not connecting	1–2 min	None
Change DNS to 8.8.8.8 / 1.1.1.1	DNS resolution failures, slow browsing but fast speed tests	2 min	Very Low
Switch Wi-Fi band (5 GHz → 2.4 GHz or vice versa)	2.4 GHz not working, gaming lag, weak signal in specific rooms	1 min	None
Enable/Disable Bridge Mode on modem	Double NAT, eero won't connect to modem, wired connection not working	5–10 min	Low — may reset port forwards
Update eero firmware via app	eero 6 issues post-update, Pro 6 speed issues, 'We found an issue' error	5–15 min	Low
Factory reset gateway eero	Setup problems, eero setup troubleshooting, persistent no-internet after all above	10–20 min	Medium — wipes all settings
Replace ethernet cable / check modem port	Wired connection slow, eero won't connect to modem	5 min	None
Contact ISP	Speed test at modem is also slow, suspected throttling or line issue	15–60 min	None

Understanding eero WiFi Errors

eero mesh systems consist of a gateway node (wired to your modem) and one or more leaf nodes or beacons that extend coverage wirelessly or via ethernet backhaul. When something breaks, the failure can happen at four layers:

ISP / WAN layer — your ISP isn't delivering internet to the modem.
Modem ↔ eero gateway layer — the modem isn't handing a WAN IP to eero, or the ethernet link is bad.
eero mesh layer — nodes can't communicate with each other (beacon not connecting, extender not working).
Client device layer — a phone or PC can't connect to eero, or gets an IP but no internet.

Knowing which layer is broken tells you exactly where to intervene.

Step 1: Identify the Symptom

Open the eero app → Home screen and look at the status indicator:

🔴 Red dot / "We found an issue" → eero gateway has no WAN connectivity.
🟡 Yellow dot / "Connected without internet" → eero got an IP from the modem but can't reach the internet (DNS or routing problem, or ISP outage).
🟢 Green dot but slow → connectivity exists; issue is bandwidth, interference, or a client device.
Node shown offline → a beacon or extender lost its backhaul link.

Step 2: Test the Modem First

Before touching the eero, isolate whether the modem itself has internet:

Unplug the ethernet cable from the eero gateway's WAN port.
Plug a laptop directly into the modem via ethernet.
Run a speed test at fast.com or speedtest.net.

If the laptop also has no internet → call your ISP. The problem is upstream.
If the laptop gets internet → the eero gateway is the issue; continue below.

Step 3: Power-Cycle in the Correct Order

This is the single most effective fix for eero can't connect to internet and eero connected but no internet.

Unplug the modem's power cord (and battery backup if present). Wait 60 seconds.
Unplug all eero nodes.
Plug the modem back in. Wait until all lights are stable (30–90 seconds depending on ISP).
Plug in the eero gateway (the one with the WAN ethernet cable). Wait 2 minutes.
Plug in beacons/extenders one at a time, starting with those closest to the gateway.

The eero app should show a green indicator within 3–4 minutes. If you see "eero can't find internet" after this, proceed to Step 4.

Step 4: Check for Double NAT / Bridge Mode Issues

Many ISP-supplied modems are actually modem-router combos (e.g., Arris, Technicolor). If the modem is also acting as a router, eero sits behind a second NAT — this can prevent eero from getting a proper public IP, causing eero won't connect to modem and eero Pro 6 can't reach the internet.

Fix: Log into your modem's admin UI (usually at 192.168.100.1 or 192.168.0.1) and enable Bridge Mode (also called IP Passthrough or DMZ mode). Consult your ISP or modem manual for the exact steps — the process varies by carrier.

After enabling bridge mode, power-cycle everything per Step 3.

Step 5: Fix Slow eero Speeds

5a. Check band steering and force a band: eero uses band steering to auto-assign devices to 2.4 GHz or 5 GHz. If you're seeing eero 2.4 GHz not working or eero slow speeds on a specific device, try manually connecting to the 5 GHz band (look for a _5G suffix if you've split bands, or use the eero app's Advanced → Band Steering → Off to split bands).

5b. Check Wi-Fi channel congestion: In dense neighborhoods, the 2.4 GHz band (channels 1, 6, 11) gets saturated. Open the eero app → Settings → Network Settings → Advanced and check the channel in use. You can't manually set channels in the consumer eero app, but restarting the network sometimes triggers a fresh channel scan.

5c. Check physical placement: For eero beacon not connecting or eero extender not working, nodes placed too far apart drop to weak backhaul links. Each node should be within 30–40 feet with no more than one wall between it and the next node. Use the eero app's Health Check feature to see signal strength between nodes.

5d. Update firmware: Several known bugs in eero 6 and Pro 6 firmware caused eero slow speeds and eero Pro 6 dropping WiFi after OTA updates. In the eero app go to Settings → Software Updates → Check for Updates. If the latest firmware is already installed and problems persist, check the eero community forum for rollback workarounds.

5e. Check for overheating: The eero Pro 6 in particular can throttle performance when overheated. Symptoms include eero overheating LED behavior (solid red) and intermittent drops. Ensure the unit has 6 inches of clearance on all sides, is not inside a cabinet, and is not stacked on other devices.

Step 6: Restart the eero Network (App Method)

If you prefer not to physically unplug devices:

Open the eero app.
Tap the Menu icon (☰) → Network Settings.
Scroll down and tap Restart Network.
Wait 2–3 minutes for all nodes to come back online.

This is equivalent to a soft reboot of all nodes simultaneously.

Step 7: DNS Troubleshooting for "Connected But No Internet"

If eero shows green/connected but browsers say "DNS_PROBE_FINISHED_NXDOMAIN" or pages won't load:

In the eero app go to Settings → Network Settings → DNS.
Change from Automatic to Custom.
Set Primary DNS to 1.1.1.1 (Cloudflare) or 8.8.8.8 (Google).
Set Secondary DNS to 1.0.0.1 or 8.8.4.4.
Save and restart the network.

Step 8: Factory Reset (Last Resort)

If eero setup problems persist or the gateway is stuck in an error state:

In the eero app, go to Settings → eero Devices → [select gateway] → Advanced → Reset eero. Choose Reset and Remove.
Alternatively, hold the reset button on the back of the eero for 15 seconds until the LED flashes yellow.
Re-add the device in the eero app and run setup from scratch.

Warning: This erases your network configuration, device nicknames, profiles, and parental controls.

Step 9: Wired Connection Issues

For eero wired connection not working or eero wired connection slow:

Swap the ethernet cable — Cat5e or better is required for gigabit backhaul.
Try a different LAN port on the eero (Pro 6 has two).
Check that the switch or device supports the same duplex/speed (use ethtool eth0 on Linux to inspect).
If using a managed switch, check for VLAN or STP misconfiguration blocking eero traffic.

Step 10: Gaming Lag (eero Gaming Lag)

Enable eero Plus's built-in QoS if subscribed, or prioritize your gaming device in the eero app: Devices → [device] → Activity → Mark as Priority.
Connect your gaming console to the eero's ethernet LAN port for the lowest latency.
Check for firmware updates — the eero 6 line had documented high-latency bugs fixed in later firmware.
If ping spikes persist, use mtr or ping -c 100 8.8.8.8 to identify packet loss at the ISP hop.

Frequently Asked Questions

bash

#!/usr/bin/env bash
# ============================================================
# eero Network Diagnostic Script
# Run on a Mac or Linux machine connected to the eero network
# ============================================================

echo "=== 1. Local IP and Gateway ==="
if [[ "$OSTYPE" == "darwin"* ]]; then
  ipconfig getifaddr en0         # Mac Wi-Fi
  netstat -nr | grep default     # Default gateway (should be eero IP)
else
  ip addr show                   # Linux
  ip route show default
fi

echo ""
echo "=== 2. Ping eero Gateway ==="
# Replace 192.168.4.1 with your eero gateway IP if different
GATEWAY=$(ip route show default 2>/dev/null | awk '/default/ {print $3}' || netstat -nr 2>/dev/null | awk '/default/ {print $2}' | head -1)
ping -c 4 "$GATEWAY"

echo ""
echo "=== 3. DNS Resolution Test ==="
nslookup google.com 1.1.1.1       # Test with Cloudflare DNS
nslookup google.com 8.8.8.8       # Test with Google DNS

echo ""
echo "=== 4. Ping Public Internet ==="
ping -c 4 8.8.8.8                  # Test raw connectivity (no DNS)
ping -c 4 1.1.1.1

echo ""
echo "=== 5. Traceroute to Detect ISP Hop Issues ==="
if command -v mtr &>/dev/null; then
  mtr --report --report-cycles 10 8.8.8.8
else
  traceroute 8.8.8.8
fi

echo ""
echo "=== 6. Speed Test via CLI (requires speedtest-cli) ==="
if command -v speedtest-cli &>/dev/null; then
  speedtest-cli --simple
else
  echo "Install speedtest-cli: pip3 install speedtest-cli"
fi

echo ""
echo "=== 7. Check Wi-Fi Signal (Linux only) ==="
if command -v iwconfig &>/dev/null; then
  iwconfig 2>/dev/null | grep -E 'Signal|Bit Rate|ESSID'
elif command -v nmcli &>/dev/null; then
  nmcli -f SSID,BSSID,SIGNAL,FREQ dev wifi
fi

echo ""
echo "=== 8. Check for Duplicate IP / ARP Issues ==="
if command -v arp-scan &>/dev/null; then
  sudo arp-scan --localnet 2>/dev/null | head -20
else
  arp -a
fi

echo ""
echo "=== 9. Flush DNS Cache ==="
if [[ "$OSTYPE" == "darwin"* ]]; then
  sudo dscacheutil -flushcache && sudo killall -HUP mDNSResponder
  echo "macOS DNS cache flushed."
elif command -v systemd-resolve &>/dev/null; then
  sudo systemd-resolve --flush-caches
  echo "Linux systemd-resolved DNS cache flushed."
fi

echo ""
echo "=== Diagnostic Complete ==="
echo "If ping 8.8.8.8 fails but ping to gateway succeeds, the issue is at the ISP or modem level."
echo "If ping gateway fails, the eero node or LAN link is broken."
echo "If nslookup fails but ping 8.8.8.8 works, set custom DNS in the eero app (1.1.1.1 / 8.8.8.8)."

Error Medic Editorial

The Error Medic Editorial team is composed of senior DevOps engineers, SREs, and network specialists with a combined 40+ years of experience troubleshooting enterprise and home network infrastructure. We specialize in translating complex networking diagnostics into actionable, plain-language guides so anyone — from a homeowner to a systems architect — can resolve connectivity issues fast.

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